Faqs - Frequently Asked Questions
Here you will find more information on our products and services. After reviewing this webpage, should you need additional information please do not hesitate to contact Picuzzi at email@example.com or by phone at 1.888.PICUZZI (742.8994).
• Do I need to register to use the site?
No, you can start creating your projects right away. However you will need to register to save your project in order to complete it on a later date and to submit your order.
• Do I need to download any special software?
No. There is no need to download any special software to create your projects and order.
• What image file types do you accept on your site?
Our online system accepts the following file formats: JPEG, GIF, or PNG
• Can I take a look at the Quick Start Guide?
Sure. Here it is. You can also open it in a new window here.
• What is your pricing?
• What is the recommended resolution of an image?
Our system will detect and warn you about any images without enough resolution for the canvas size you selected. The warning sign is a yellow triangle that will appear on top of the image. If you notice the warning indicated by a yellow triangle with an exclamation point, it means that the resolution of your image is too low for the size of the product you are selecting.
The minimum resolution recommended for printing on canvas is 150 dpi. Tipically a file size of an image should be 3MB or larger. The higher the resolution of your image the better the printing results. Images with low resolution will result in blurry and pixelated canvas prints. Keep in mind that the larger the size you select for your canvas, the larger the image should be.
• How much of my image will be wrapped around the border with the gallery wrap option?
Approximately 1.75" on all sides. This bleed apllies to all sizes, so the larger the size of your canvas, the less of your image is going to be wrapped around the corners.
• How do I upload images?
Click on the camera icon to start and follow the simple onscreen instructions.
• What is a gallery?
Galleries are groups of photos or images saved to your account. They can be accessed by clicking on the "My Gallery" link or by clicking on the following tree image at the bottom of the screen when creating a project. Note: Your gallery will be empty if you are a new user and have not created any projects yet.
• Do you offer other color options for the borders other than gallery wrap?
Not at this time, but we plan to offer more options in the near future.
• What products do you offer?
We currently print on canvas only, but we plan to offer more options soon.
• Is this site secure?
Picuzzi is dedicated in taking precautions to protect our users' personal information. Our website and payment platform are secure. All transactions occur on a secure server behind a firewall and SSL encryption is applied to protect all the data and information transmitted throughout the system.
• What is your return policy?
Our number one priority is your satisfaction. If you are not completely satisfied with your product, or if it arrives damaged, please take photographs of the damage and contact us by email at firstname.lastname@example.org with a brief description of the problem. Detailed information on our policies can be found on our Terms and Privacy page.
• How do I care for my canvas?
It is not recommended to clean canvas with a wet or damp cloth: the best way to clean any canvas is with a dry cloth. Canvas is a very durable material, however it should not be exposed to sunligh or moisture and /or be hung ourdoors.
• How long will the canvas last?
Picuzzi uses state-of-the-art materials and equipment. Additionally, canvas is a heavy weight tight woven cotton fabric, therefore a very durable material that can last for decades.
• How long will it take to receive my order?
Our average production time is three business days from the time of your order. All packages ship via UPS. Shipping times vary according to your location and selection of one the following shipping methods available:
- Ground: 3 to 5 business days
- 2nd Day: 2 business days
- Next Day: 1 business day